Support as a Service

Business Services

Maximize your Efficiency by resolving your IT Infrastructure issues on time.
VTPL’s highly experienced and dedicated support team are available at your disposal for providing support to ensure your IT infrastructures uptime commitment. When you focus on developing your company and creating better results, VTPL’s Support as a Service can take care of support for your customers, users or platforms. We are available 24/7 and can offer support via optional channels such as email, chat, forms, social channels and telephone. Our highly experienced team of experts on various EMS tools will help you in ensuing maximum uptime availability of your IT infrastructure by managing your monitoring tools so that you can concentrate on your company’s growth and scalability in a cost effective way.

Service Models

IMPLEMENTATION SERVICES

  • VTPL helps our customers to identify gaps, design the required solution, development of the processes & implement the solutions as per their IT infrastructure needs for helping them to quickly detect problems in their IT environment, isolate them and fix them proactively before users are affected.
  • We are dedicated towards providing best in class services to improve IT operations of its esteemed clients so as to enable them achieve enhanced productivity, business growth and profitability.

UPGRADATION & MIGRATION SERVICES

  • VTPL provide best in class services for upgradation of the existing versions of EMS tools to the latest available versions. Our highly skilled resources are capable enough to provide you support on your oldest running versions to bring them up to the latest versions without losing of your existing data.

ON-CALL SUPPORT SERVICES

  • VTPL has designed an in-house support portal to provide on-call remote support to our customers so that they can use our services to ensure up & running of their existing EMS solutions. VTPL can design the support models as per customer needs which suits them within their available budgets.
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    SUPPORT

    We take care of your Enterprise Monitoring Solution support needs and are available 24/7 for your users and customers.

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    SLA MANAGEMENT

    We maintain SLAs and ensure uptime commitment as per your needs and provide SLA based support and tracking of the tickets as per their priority.

  • RESOURCES

    VTPL has highly qualified and experienced resources who are well versed with the proven technologies and ITIL framework. They possess in-depth knowledge of the subject matter and ensure providing quality and timely support for your issues.

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    AREAS OF EXPERTISE

    VTPL’s resources are expert on various Enterprise Monitoring Solutions like CA Broadcom, Microfocus ITOM & SIEM, ServiceNow, BMC, Dynatrace etc. We provide technical support to our customer who are facing issues in managing these monitoring tools on day to day basis.

  • SYSTEM

    VTPL has our own helpdesk support portal to enable customers for logging and tracking their support tickets. Easy to access and user friendly portal can be accessed at Vigility Support

  • REPORTING AND ANALYTICS

    Our Support managers have regular review meeting with you to report statistics, discuss improvement areas and changes that affect the delivery.

Check out our effective business solutions, that can save time and money.

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